Shipping policy

Shipping Policy

Effective Date: December 1, 2025

At Sis, I Love You, we are committed to getting your order to you as quickly and safely as possible. Please carefully review the information below before placing your order, as placing an order constitutes acknowledgment and acceptance of this Shipping Policy.

1. Business Hours & Business Days

Our regular business hours are:

Monday–Friday
9:00 AM–5:00 PM CST

For purposes of this policy, business days are Monday through Friday, excluding U.S. holidays and July 16th.

Orders placed outside of business hours, including orders placed on weekends or holidays, will be processed beginning on the next applicable business day.

Please note that our standard carrier handoff days are Monday and Tuesday. While we may ship orders on additional business days when possible, customers should not assume that an order will be handed to the carrier on the same day it is placed unless expressly confirmed by Sis, I Love You.

2. Order Processing

In-Stock Items

Orders for in-stock items are generally processed within 2-4 business days, excluding weekends and holidays.

Processing time and shipping/transit time are separate. The processing period begins after your order is successfully placed and ends when your package is handed to the shipping carrier.

Selecting a faster shipping method at checkout does not automatically reduce the processing time unless the shipping option specifically states otherwise.

Once your order has been processed and handed to the carrier, you will receive an email containing your tracking information.

Because Sis, I Love You is a small business, processing times may occasionally be affected by order volume, inventory availability, holidays, or other circumstances. If additional processing time is required, we will make reasonable efforts to communicate any significant delays.

3. Express & Next-Day Shipping

Sis, I Love You offers Next-Day Express Shipping on eligible orders when available.

Next-Day Express Eligibility

To qualify for our Next-Day Express shipping schedule:

Your order must be placed by 3:00 PM CST on Monday or Tuesday.
The order must contain only items that are currently in stock and eligible for express shipping.
Eligible orders received before the cutoff will be prioritized for shipment on the applicable Monday or Tuesday carrier handoff day.

Next-Day Express refers to the carrier's delivery service after the package has been handed to the carrier. It does not mean that every order placed at any time will be shipped immediately.

Orders Placed After Tuesday's 3:00 PM CST Cutoff

Orders placed after 3:00 PM CST on Tuesday, including orders placed Wednesday through Sunday, may not be handed to the carrier until the following Monday.

If you select an express shipping method after the Tuesday 3:00 PM CST cutoff, the express delivery timeframe begins after your order is handed to the carrier.

For example, an order placed Wednesday with Next-Day Express shipping may be processed for Monday shipment and delivered according to the carrier's next-day service after Monday's handoff.

Selecting an express shipping method does not guarantee same-day shipment, weekend delivery, or delivery on a specific calendar date.

Carrier delivery commitments, including next-day services, are subject to the carrier's terms, service area, operating schedule, weather, holidays, and other circumstances outside of Sis, I Love You's control.

4. Preorder Items

Some products may be offered as preorders.

Preordered items will ship within 12 weeks of purchase unless otherwise stated on the product page or at checkout.
The estimated preorder timeline begins from the date the order is placed.
Orders containing preorder items may be held and shipped once all items in the order are available.
If an order contains both in-stock and preorder items, the order may ship together once the preorder item becomes available.
Payment is collected at the time of purchase.
All preorder sales are final, except where otherwise required by applicable law.

If a preorder product has a specific estimated shipping date or timeframe displayed on its product page, that timeframe will apply instead of the general timeframe above.

5. Shipping Rates & Estimated Delivery Times

Shipping rates are calculated at checkout based on your shipping address, package details, and selected shipping method.

Estimated delivery times begin after the order has been processed and handed to the shipping carrier.

Domestic U.S. Orders

Standard domestic delivery is generally estimated at:

3–7 business days after shipment

International Orders

International delivery is generally estimated at:

7–21 business days after shipment

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather, holidays, customs processing, incorrect address information, service disruptions, or other circumstances outside of our control.

Sis, I Love You does not guarantee delivery by a particular date unless a specific written guarantee is expressly provided by Sis, I Love You.

6. International Shipping, Customs & Import Fees

Sis, I Love You ships worldwide where shipping services are available.

International customers are responsible for any customs duties, tariffs, taxes, brokerage fees, import fees, or other charges imposed by the destination country.

These fees are not included in your order total unless expressly stated at checkout and are not controlled by Sis, I Love You.

Delays caused by customs or government agencies are outside of our control and are not considered shipping delays caused by Sis, I Love You.

7. Tracking Information

Once your order has been handed to the shipping carrier, you will receive tracking information via email.

Please allow up to 72 hours for tracking information to begin displaying movement or for the carrier's tracking system to register the package.

A tracking number being created does not necessarily mean that the package has been physically handed to the carrier. Tracking updates may not appear until the carrier scans the package into its network.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
Orders generally cannot be modified once they have been placed.
If you notice an address error, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed before shipment.
If a package is returned to Sis, I Love You because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

9. Lost, Stolen, Misdelivered or Delayed Packages

Once an order has been handed over to the shipping carrier, Sis, I Love You is not responsible for carrier delays, lost packages, stolen packages, misdeliveries, or delivery delays caused by circumstances outside of our control.

If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, and the delivery location provided by the carrier.

We may assist customers in contacting the carrier or filing a claim when appropriate; however, filing or assisting with a carrier claim does not guarantee reimbursement, replacement, or a particular resolution.

10. Damaged, Defective or Incorrect Orders

We take care to ensure that orders are properly inspected and packaged before shipment.

If you receive an item that is damaged, defective, or incorrect, you must contact us within 5 calendar days of deliveryat:

customerservice@sisiloveyou.com

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging
Any other information reasonably requested by our team

Please retain the original packaging and the item until your claim has been reviewed.

We will review each claim and, where appropriate, provide a resolution in accordance with our Refund & Return Policy.

Failure to contact us within the stated timeframe may affect our ability to investigate or resolve the issue.

11. Shipping Delays & Unforeseen Circumstances

While we make every reasonable effort to process and ship orders within the timeframes stated above, delays may occur because of circumstances beyond our reasonable control, including but not limited to:

Severe weather
Natural disasters
Carrier delays or service interruptions
Holidays
Customs delays
High order volume
Inventory or supply-chain disruptions
Transportation delays
Government restrictions or disruptions
Other unforeseen circumstances

When such circumstances occur, delivery and processing estimates may be extended.

12. Contact Us

For shipping-related questions or concerns, please contact: