Refund policy

Effective Date: December 1, 2025

1. Overview

At Sis, I Love You (SILY), we take pride in the quality of every product we create. Because many of our products are produced in limited quantities and through preorder production, all sales are final. We do not offer refunds or exchanges except where required by applicable law or in the limited circumstances outlined below.

By placing an order, you acknowledge that you have read and agree to this Refund and Return Policy.

2. Physical Products

All physical products purchased from Sis, I Love You are considered final sale.

Please carefully review product descriptions, sizing information, colors, and other product details before placing your order.

Preorders

Preordered items are made specifically for our production schedule.

Payment is collected at the time your preorder is placed.

Unless otherwise stated on the product page, preorder items are expected to ship within 12 weeks of purchase.

Because production begins immediately after purchase, all preorder sales are final and cannot be canceled, refunded, or exchanged.

3. Digital Products

Due to the nature of digital goods, all digital products—including downloadable journals, workbooks, templates, courses, and other digital content—are non-refundable once access has been granted.

4. Memberships & Subscription Services

Memberships and subscriptions may be canceled at any time.

Cancellation will become effective at the end of the current billing period.

Previously charged membership or subscription fees are non-refundable unless otherwise required by law.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@sisiloveyou.com within 5 calendar days of the carrier’s confirmed delivery date.

To help us resolve your claim quickly, your email must include:

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Clear photographs of the product packaging
• Clear photographs of the exterior shipping box
• A clear photo of the shipping label
• Photos showing any visible damage to the shipping box, if applicable

Please inspect your order promptly upon delivery and retain all original packaging until your claim has been reviewed.

Claims submitted without sufficient documentation or after the reporting window may be denied.

6. Eligibility for Replacement or Refund

Products must be reported in the condition in which they were received.

Items showing evidence of:

• Normal wear and tear
• Customer-caused damage
• Washing or cleaning
• Alterations or modifications
• Misuse
• Improper storage
• Damage occurring after delivery

are not eligible for replacement, refund, or exchange.

7. Claim Review

Every claim is individually reviewed.

Sis, I Love You reserves the right to request additional photographs, documentation, or other information necessary to evaluate a claim.

If a claim is approved, we will determine the appropriate resolution, which may include:

• A replacement product
• Replacement parts or accessories
• Store credit
• A refund

The selected remedy will be determined solely at the discretion of Sis, I Love You.

8. Fraudulent or Abusive Claims

To protect our customers and business, Sis, I Love You reserves the right to deny claims that appear fraudulent, abusive, inconsistent with the reported condition of the shipment, or unsupported by sufficient evidence.

We also reserve the right to limit or refuse future purchases from customers who repeatedly submit fraudulent or abusive claims.

9. Shipping Delays

Once an order has been transferred to the shipping carrier, Sis, I Love You is not responsible for delays caused by the carrier, weather events, customs processing, or other circumstances beyond our control.

If your package appears lost in transit, please contact us and we will gladly assist you in initiating a carrier investigation when applicable.

10. Policy Changes

Sis, I Love You reserves the right to modify this Refund and Return Policy at any time without prior notice.

Any updates become effective immediately upon being posted to our website and apply to all future purchases.