FAQ, Shipping, Refunds and Wholesale

1. Overview

Welcome to Sis, I Love You (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, digital materials, communities, and other services (collectively, the “Service”). By visiting or using the Service or purchasing a product, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Eligibility

You represent and warrant that you are at least the age of majority in your state or province of residence, or that you have obtained parental/guardian consent. You may not use the Service if doing so violates any law or regulation in your jurisdiction.

3. Changes to the Terms

We reserve the right, in our sole discretion, to modify, update, or replace any part of these Terms at any time by posting the revised version on our website. Your continued access or use of the Service after such posting constitutes acceptance of the changes.

4. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for any activity under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

5. Online Store / Purchasing

We offer digital and/or physical products for purchase. By placing an order, you agree to pay all fees and taxes associated with your purchase.

• We reserve the right to refuse or cancel any order for any reason.
• Prices and availability of products are subject to change without notice.
• We strive to display accurate product descriptions, but cannot guarantee that your device accurately renders colors, textures, or other visual elements.

Preorders: Some products may be offered as preorders. Preordered items will ship on the estimated release date. Payment is collected at the time of preorder, and all preorder sales are considered final.

6. Subscriptions / Memberships (if applicable)

If you enroll in any subscription, membership, or recurring-billing plan, you agree that the payment method you provide will be automatically charged according to the billing terms for the subscription. You may cancel as described in the Refund or Membership terms.

7. Digital Products / Downloads

For digital products (e.g., guides, workbooks, courses), you receive a limited, non-exclusive, non-transferable license to view and use the content for personal, non-commercial use only. You may not share, reproduce, distribute, sell, or otherwise exploit these digital products without our express written permission.

8. User Conduct

By using the Service you agree that you will not:

• Use the Service for any unlawful purpose or in violation of any regulation;
• Upload or transmit viruses or other harmful code;
• Infringe or misappropriate any intellectual property or other rights;
• Interfere with or circumvent the security of the Service;
• Use any robot, spider, crawler, or other automated means to access the Service;
• Harass, threaten, discriminate, or otherwise act in a way that is abusive, defamatory, or harmful to others.

9. Intellectual Property

All content, branding, materials, layout, graphics, and digital products available via the Service are owned by us or our licensors and are protected by intellectual property laws. Other than as expressly permitted, you may not use, reproduce, modify, publish, transmit, or distribute any of the content without our prior written permission.

10. Links to Third-Party Sites

The Service may include links to third-party websites or services (“Third-Party Sites”) that are not owned or controlled by us. We do not guarantee the accuracy, reliability, or availability of those Third-Party Sites and are not responsible for any content, products, or services offered by them.

11. Disclaimer of Warranties; Limitation of Liability

Disclaimer: The Service, products, and content are provided “as is” and “as available,” without any warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or uninterrupted access.

Limitation of Liability: To the maximum extent permitted by law, we and our officers, directors, employees, agents, affiliates, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, data loss, or business interruption) arising out of or relating to your use of or inability to use the Service or any products, even if we have been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of liabilities above, our liability shall be limited to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sis, I Love You and its officers, directors, employees, agents, affiliates, licensors, and suppliers from and against any and all claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from or relating to your breach of these Terms, your use of the Service, or your violation of any law or the rights of a third party.

13. Termination

We may suspend or terminate your access to the Service at our sole discretion, without notice, if you violate these Terms or engage in conduct that we believe may harm the Service or our users. Upon termination, sections concerning Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, and Governing Law shall survive.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remainder of these Terms shall continue in full force and effect.

15. Governing Law

These Terms and any dispute arising out of or relating to them or your use of the Service shall be governed by and construed in accordance with the laws of the State of Alabama without regard to its conflict of laws principles.

16. Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and us concerning your use of the Service, superseding all prior or contemporaneous communications and proposals, whether oral or written, relating to the Service.

17. Contact Information

For questions about these Terms, please contact us at:
Sis, I Love You
hello@sisiloveyou.com

Effective Date: 12/1/2025

1. Overview

All sales with Sis, I Love You are final. We do not offer refunds or exchanges except as required by law or in cases of damaged or incorrect items received.

2. Physical Products

All physical items purchased are considered final sale. Please review product details carefully before purchasing.

Preorders: Preordered items will ship within 12 weeks of purchase unless stated otherwise. Payment is collected at the time of preorder, and all preorder sales are final.

3. Digital Products

All digital products (downloads, online courses, workbooks) are non-refundable once access has been granted.

4. Membership / Subscription Services

Membership or subscription cancellations are effective at the end of the current billing period. Fees already charged are non-refundable unless required by law.

5. Exceptions

Refunds or exchanges will only be considered if items are damaged, defective, or incorrect upon receipt. In these cases, please contact hello@sisiloveyou.com within 7 days of receiving your order.

6. Changes to the Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted to our website and apply immediately to new purchases.